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Subscribe to Free: 11 GB throughput, feel 512 MBPublié le
When Free entered the market, it radically changed the landscape of Internet service providers and telephone operators. Faced with very aggressive offers, competitors had to adapt to keep their customers. Either way, users were winners… for once. Except that not everything is pink when you’re a Free customer. Indeed, what seems commonplace when you are a customer of another ISP can quickly become a ordeal. Who said anything about watching a video on Netflix or YouTube?
Avalanches of complaints on the forums
For years, Free customers have faced a debit problem: during peak hours, it is difficult or even impossible to take advantage of certain services such as Netflix, YouTube and even to access social networks. In fact, a quick Google search is all it takes to find dozens of testimonials from dissatisfied users:
“…since the end of July, my internet is clearly slow but slow on sites such as Google, YouTube, websites.fr short it’s a hell.
I have phoned the Free technical service several times explaining that these services are “restricted” and that I have to go through “TOR” to have a YouTube video without any problem and I keep trying to explain that I don’t have connection or download problems, that it’s only the navigation on these sites that are in question. “said one user on the Ariase forum.
“For a few days now on a Freebox Revolution and a speed of 7Mb, on YouTube, even in 360p I have interruptions every 10s whereas usually it goes to 720p without problems. “adds another one on the Hardware.fr forum. There are many complaints, but they all agree on one thing: between Free and YouTube/Netflix/Facebook, it’s not crazy love.
ARCEP is conducting the investigation
The observation is clear: Free customers have the impression of dragging their feet when they are on the Internet and want to access certain specific sites. What is the point of paying for a fiber connection if you feel like you’re using an old-fashioned modem?
Faced with numerous complaints about poor speeds when using Netflix, ARCEP (Autorité de Régulation des Communications Électroniques et des Postes) decided to check whether Free was restricting its network, as many users believe. And according to the first feedback that was given to 01net, Free would have nothing to blame itself for. It is up to both actors to find a common solution to solve the problem.
On the YouTube side, Free and Google would have found common ground in the past, but some users continue to have low speeds when they are on Google’s video platform.
If you are in this case, a temporary solution exists and we have already mentioned it in a previous article. It consists of going to your customer area and then going to the “My Freebox” option and disabling IPv6 support.
This is not a formal solution but many users have seen a real improvement after making this change. If this is not your case, return to the settings and enable IPv6 support again.
The turmoil is therefore not over for Free. If the ISP is unable to solve its problems with the various web services, it is likely that users could go and see if the Internet connection is not faster among the competition.
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