Botmind is an online tool that allows you to improve the customer experience by integrating artificial intelligence into your support. It is an effective way to respond automatically and more quickly to frequent requests and thus increase your customers’ satisfaction.
How does it work?
To use Botmind, simply select the most frequent requests to integrate into the virtual agent. Once learned, the agent will answer the selected questions each time they appear if he is sure he can solve the problem.You will also be able to develop your agent by regularly updating his answers. A new language can also be taught to him in order to increase his efficiency. You will be able to visualize its performance and evolution thanks to a clear and intuitive interface composed of diagrams and curves and thus improve the points of failure.
Botmind is an easy to use tool that will not disturb your customer relationship platform. Indeed, it works like a plugin to integrate which will not change your usual working platform. You can connect the application to your CRM, ERP or other third-party applications to allow your agent to issue customized responses for each customer or exchange information with your system.
Several rates can be proposed according to your needs. However, a free demo of the software is available to test the product before adopting it.
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