• Updated on 18/11/19
  • Note :

Freshdesk is an interesting tool for all customer service professionals and companies looking to bring the best experience to their customers.

You can centralize all conversations with your customers in one place. In addition, you automate repetitive tasks to save time.

Discover a whole range of practical features for your teams. On the one hand, you benefit from a team mailbox that allows you to track incoming tickets from the same interface.

To manage your tickets, customize your tool for response deadlines, create customized ticket statuses, etc. Also take advantage of computer intelligence to detect if agents are working on the same ticket at the same time, to automate response scenarios, to create predefined responses, etc.

Tickets can also be linked together via a parent-child ticket system, in order to solve the most complex problems that require to be taken one by one.

The support provided by Freshdesk software is multi-channel, so you can unify your communications by email, phone, chat, website or via social media. In short, you centralize, you automate, and you gain in reactivity.

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