Gathering your customers’ opinions is essential for the development of your business and your reputation. Indeed, knowing your strong points but especially your weak points will help you to improve the experience of Internet users during the purchasing process. This will also influence the increase in your turnover by attracting new customers.
The use of software such as GetFeedback is recommended because it is a powerful tool that will allow you to collect feedback from your customers.
Relevant questionnaires and surveys in a few clicks
This software is a solution dedicated to companies that want to use customer feedback to improve their website experience.
Getting these comments is a real gold mine because it will allow you to exploit what people who have bought a product or service from your company have really thought.
Its ease of use makes it an exceptional product that will make this task easier for you.Using this software has many advantages that will improve your company’s reputation.
First, the collection of opinions makes it possible to enrich customer relations in order to better anticipate their expectations and demands.The analysis of this data will then allow you to identify areas for improvement and problems impacting profitability.
This way you will make the best decisions quickly based on concrete indicators.
Main features of GetFeedback
With this software you will be able to easily create dynamic and relevant questionnaires. Ask the right question at the right time during the customer journey. So you don’t risk disturbing your customers with unnecessary or disturbing pop-ups.
With this technology you will collect quality data with an average response rate of 80%. Vou can therefore create attractive online questionnaires or surveys today and improve your customers’ experience on your e-business.
Get answers in real time to get a quick first impression. Then your results will be synthesized and analyzed in the form of an ergonomic graph allowing you to read them easily and quickly.
The in-depth analysis of all this data will be essential to improve your long-term profitability.
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