Qemotion

  • Mise à jour le 18/11/19
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Qemotion is a tool to improve the customer experience by connecting brands with their customers’ emotions.

How does it work?

Qemotion has a SaaS platform using artificial intelligence that analyzes the emotions held in customer information and opinions collected on social networks, during surveys or email campaigns. Based on this information, the tool will examine the key elements according to emotional intensity and identify the sensitive points that disturb the client.

Based on these analyses, Qemotion allows you to improve the customer experience by identifying the key elements of customer satisfaction. You will also be able to accelerate customer relations by favouring certain requests according to the degree of emotion detected and thus propose more emphatic answers improving the quality of your customer service. Finally, the information collected during emotional analyses will be essential to improve your products. Indeed, these data will allow you to discover the resentment of your customers towards the products offered. You will therefore be able to improve overall satisfaction by integrating your customers’ expectations into your products.

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