Zoho introduces Zoho Desk, a useful tool for customer service professionals.
You will find several essential features, such as ticket management. This support is multi-channel, and you can customize your technical support and have a multi-brand support center.
Of course, an email is available to communicate with your customers, but also use the telephone conversation tool, or even the chat software.
Zoho Desk is also a self-service assistance software, so that your customers can find the answers they are looking for themselves.
The first to be happy with this solution are the customers, but the second are of course the professionals who use them to work on a daily basis. Indeed, they will be able to gain in comfort, efficiency, and speed of execution.
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